Privacy Policy

SOLEA VIP is the data controller for personal data collected through the Solea website, the Solea mobile app, and Solea Pro partner services.

If you have any privacy question, deletion request, or data-rights request, contact us using the support email listed below.

We may collect identification and contact data you provide directly, including name, email, phone number, venue name, city, and support or partner enquiry details.

When you use the app or Solea Pro, we may also process account data, event participation data, partner relationship data, and analytics needed to operate the service securely and reliably.

We use personal data to operate the product, respond to support requests, review venue partnership enquiries, process password reset flows, improve service quality, and comply with legal obligations.

We only use the minimum information needed for each operational purpose and do not sell personal data.

Depending on the use case, our legal bases include contract performance, legitimate interests in operating and securing the platform, consent when required, and compliance with legal obligations.

SOLEA may rely on infrastructure and delivery providers such as Apple, Google, Firebase, Railway, and messaging or form providers needed to run the product.

These providers only receive data necessary to deliver the requested functionality and remain subject to their own privacy commitments and applicable law.

We retain data only for as long as it is needed for operational, contractual, security, accounting, or legal purposes. When data is no longer necessary, we delete it or anonymize it where appropriate.

Subject to applicable law, you may request access, correction, deletion, portability, or restriction of processing for your personal data.

You may also object to certain processing activities or withdraw consent where consent is the legal basis.

We use technical and organizational safeguards designed to protect personal data from unauthorized access, disclosure, misuse, loss, or alteration.